Privacy Policy
TDH Mechanical, Inc. ("TDH Mechanical," "we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. It applies to this website and to communications with us by phone, text message, email, and chat.
Information We Collect
- Contact information you provide when you call us, chat with us on this website, or text us: your name, phone number, email address, and service address.
- Service details you share so we can help you, such as the type of equipment you have and the problem you are describing.
- Basic website data such as browser type and pages visited, used to keep the site working properly.
This website does not contain forms that collect personal information. Information reaches us only when you choose to contact us by phone, text, email, or the chat feature.
How We Use Your Information
- To respond to your questions and service requests.
- To schedule, confirm, and follow up on appointments and service visits.
- To send service related updates you have asked for, such as appointment reminders or technician arrival notices.
- To keep records of the work we perform for you.
Text Messaging (SMS) Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All of the above categories exclude text messaging originator opt in data and consent; this information will not be shared with any third parties.
If you have consented to receive text messages from TDH Mechanical, we use your mobile number only to communicate with you about your inquiries, appointments, and services. You can opt out at any time by replying STOP to any message. Reply HELP for help, or call us at (773) 342-4338. See our Terms of Service for the full messaging terms.
How We Share Information
We do not sell, rent, or trade your personal information. We share information only with service providers who help us operate our business, such as scheduling and communication software, and only so they can perform work on our behalf. These providers may not use your information for their own purposes. We may also disclose information when required by law.
Data Security
We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, but we work to protect what you share with us.
Data Retention
We keep customer records for as long as needed to serve you and to meet our legal and business obligations, then delete or anonymize them.
Your Choices
- Reply STOP to any text message to stop receiving texts from us.
- Ask us to access, correct, or delete the personal information we hold about you by calling (773) 342-4338.
Children's Privacy
Our services and website are intended for adults. We do not knowingly collect information from children under 13.
Changes to This Policy
If we update this policy, we will post the new version on this page with a new effective date.
Contact Us
TDH Mechanical, Inc.
1623 W Montrose Ave, Chicago, IL 60613
606 Cedar St, St. Charles, IL 60174
Chicago: (773) 342-4338 | St. Charles: (630) 406-9082